Customer Care Intern

We are proud to belong to the TOP 1% of all employers in Germany 2021, 2022 & 2023!

Our Story

At Wooga, we are very proud of the diverse, creative and friendly environment we have established and we believe you will enjoy working with some of the best people in the industry. Each of our Woogas plays an important role in our success as a company and in shaping our culture. We really value our razor-sharp focus on story-driven casual games, excellent craftsmanship, truly collaborative way of working, and the values we strive to live up to every day. We create joyful experiences that awaken our players’ desire to see what happens next. Based in the heart of Berlin, with over 300 employees from around the world, we work together to create high-quality casual games with engaging stories at the core of the experience.

Woogais looking for aCustomerCareInternto join ourteam.We’relooking for someone who willsupportourteamincreatingthebestpossibleexperienceforourplayers.

Youwillcollaboratedirectlywithdevelopersandotherstakeholders,supportagreatteamofin-houseco-workerswithamulti-languageteamofoutsourcerswhoputstrategyinto practice. You will be charged with the responsibility of making sure we stay close to our players, which is one of our core values.

This is a full-time (40h/week), 6-month long paid internship for graduated students.

Responsibilities:

• Ensure your team maintains a close relationship with our players.

• Coordinate, supervise, and conduct Quality Assurance for external (outsourcing) team

• Provide top-tier service to our VIP players and handle tier 2 escalations

• Monitor, report, and present relevant metrics

• Create and maintain game FAQs and internal game knowledge base.

• Reporting of aggregated player feedback

• You will be the point of contact for the game team and our players.

Aboutyou(Whowearelookingfor):

• You are passionate about games and the joy they bring to our players

• You recently graduated from a relevant field of study and/or you’re looking to kick-start your career in the industry

• Available to work for 6 months, 40h/week

• Strong organizational skills

• Willing and ready to own optimization of customer care for assigned game(s)

• Excellent attention to details

• Excellent written and verbal command of English

• Familiarity using CRM tools is helpful

As English is our office language, no German language skills are required. But we’ll help you learn if you want to!

Please note: Research has shown that some under-represented groups in the gaming industry (eg: women) tend to apply only if they meet every single requirement. Here at Wooga, the desire to learn and the willingness to solve problems are more important to us than your experience on paper. We encourage you to apply even if you do not think that you tick all the boxes - thinking outside of such boxes and embracing the diversity of mindsets and backgrounds is what we believe makes our teams thrive.

At Wooga we are committed to providing a friendly, safe and welcoming environment for everyone who works here or with us, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, religion (or lack thereof) and game preferences. Be yourself, we like you that way!

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